The Microsoft Store's return policy details are listed below.
Extended holiday return and exchange policy
Products, subscriptions and services purchased from Microsoft Store (except for Mobile Phones and related products) between November 29, 2013 and December 31, 2013, may be returned or exchanged until January 31, 2014, subject to our other return/exchange guidelines listed below.
Products eligible for return and exchange
Microsoft Store will accept returns and exchanges of eligible items that meet the return criteria below.
Microsoft Store mistakes
If Microsoft Store made a mistake or your item was damaged during shipping, call them as soon as possible at (877) 696-7786 so they can resolve the issue quickly.
All sales are final for items marked "Clearance." In the case of a manufacturer defect, you must notify them within thirty (30) days from the date of purchase. In that case, the item will be exchanged for the same product or, if that item is no longer available, they will issue a refund.
Hardware, including computers and Xbox (excluding RAM)
Returns and exchanges of computers, computer hardware items (including mice, keyboards, and printers), and other hardware items (including Xbox 360 consoles and controllers, Zune players, and accessories), will be honored for thirty (30) days from the date of purchase, provided the item has not been opened or altered from its original state and does not show wear or damage.
Product key cards ("PKC") purchased with computers
A Product Key Card can be returned as a standalone item when purchased from the Microsoft Store in the last thirty (30) days, provided it has not been opened, altered, or damaged. If you return the computer that you purchased together with the Product Key Card, the Product Key Card must also be returned.
Returns for downloadable software products will be honored for thirty (30) days from the date of purchase.
Boxed Microsoft software (excluding Xbox 360 games)
Returns and exchanges of boxed Microsoft Software (excluding Xbox 360 games) will be honored for thirty (30) days from the date of purchase, provided the item has not been opened or altered from its original state and does not show wear or damage.
Xbox 360 games and boxed non-Microsoft software
All sales are final. In the case of a manufacturer defect, you must notify the Microsoft Store within thirty (30) days from the date of purchase. In this case, the product will be exchanged for the same product or, if that product is no longer available, they will issue a refund.
Mobile phones (including service plans and accessories)
Mobile phones, service plans and phone accessories purchased at Phones.microsoftstore.com are sold by Simplexity, LLC and are subject to Simplexity's return policy. To initiate a return or to contact customer service about a mobile phone-related purchase, call (888) 843-2485.
Subscriptions and services
Returns for subscriptions will be honored for thirty (30) days from the date of purchase.
TechNet subscriptions may be returned provided they have not been activated.
Returns for services will be honored for thirty (30) days from the date of purchase.
You may cancel your pre-order any time before the product is released by calling (877) 696-7786. Once your order has been made available for download or shipped, normal return policies apply.
Microsoft Store occasionally offers promotions that enable you to save money by purchasing a combination of products together. All of the products purchased together as part of a promotion must be returned in order to receive a refund. If your promotion included a service that you have already used, the value of the service will be deducted from the amount of your refund. All other return criteria apply to the promotional items.
Upgrade option and returns
If you purchase an otherwise returnable item with the Upgrade Option, returns and exchanges will be honored for thirty (30) days from the date you place your order and if you return the item before the upgrade product is released, you will not receive the upgrade product. If you return the item after the upgrade product is released, you must return both the item and upgrade product in order to receive a refund or request an exchange. Items must be returned to same Microsoft Store where purchased. Items ordered from the Microsoft Online Store can only be returned or exchanged at the Microsoft Online Store. Items purchased at a Microsoft retail store location can only be returned or exchanged at a Microsoft Retail Store location.